Yes. You can book a Mobvious driver for hourly, half-day, or full-day assignments — ideal for moving multiple vehicles, managing handovers, or assisting at events.

Use the “Contact Support” function in the Customer Portal or call the dispatch number provided in your booking confirmation. We aim to respond to urgent queries within 15 minutes during operating hours.

Monday to Friday, 07:30 to 18:00 (CET). Extended coverage is available during high-volume or pre-scheduled operations.

Contact our dispatch team at planning@mobvious.me or +32 2 808 1414.
Operational support is available during business hours or as arranged for specific campaigns.

Yes. Mobvious monitors every mission in real time. If delays occur, you will be notified and receive an updated ETA.

Update the mission directly in the Client Portal, or contact our dispatch team by phone. We’ll relay instructions to the driver in real time and adjust routes when possible.

Yes. After each mission, you’ll receive a digital delivery report, including:

• Time-stamped handover
• Vehicle condition photos (optional)

Signed proof of completion
 All documents are available in the Mobvious Client Portal.

You will receive a pickup/delivery time window once your booking is confirmed.
Before pickup, you will get a real-time alert and tracking link with the driver’s name and estimated arrival time.

Absolutely. Mobvious supports recurring, multi-stop, and multi-vehicle missions. Our dispatch system optimizes routes, and your Account Manager can help define templates for repeated workflows.

Yes. When several vehicles are located at the same or nearby sites, Mobvious can group them into one optimized dispatch, often reducing total costs.

 You can book directly through:

• The Mobvious Client Portal
• API integration (available for high-volume users)
• Manual requests via your Account Manager

Recurring customers can also use templates or batch bookings for efficiency.

You can pre-book as far in advance as needed from several months ahead to as little as 24 hours for standard service, and 4 hours for express service.

You can choose a fixed date or a flexible availability window (e.g., “vehicle available from Monday to Wednesday”), and Mobvious will optimize dispatch accordingly.

Yes. Bookings can be modified or cancelled free of charge until 15:00 the day before pickup. After that, cancellation fees may apply.

Yes. Each driver conducts a professional pre- and post-mission inspection covering:

• Exterior and interior condition
• Tire, lights, and warning indicators
• Photo documentation

For end-customer deliveries, drivers can also offer a vehicle walkthrough or feature demo.

Yes, as long as they’re declared during booking and securely placed inside. Avoid including high-value items unless noted and approved.

If a vehicle is excessively dirty, we’ll document its condition before pickup.
 You can add a car wash or interior cleaning as an optional service during booking.

Yes. Mobvious handles:

• Non-roadworthy or damaged cars
• New cars without plates or with delivery mileage limits
• Bulk or fleet movements

It is important that you specify your vehicle’s condition when booking so we can provide the suitable transport method (e.g., trailer, multi-car carrier).

No. If your vehicle lacks sufficient fuel or charge, our drivers will refuel or recharge automatically.
This optional service is billed at actual cost + driver time (€X/min) and can be pre-selected or triggered during the mission.

You’ll need at least one of the following:

• Registration certificate (Kentekenbewijs / Certificat d’immatriculation)
• Certificate of conformity (Gelijkvormigheidsattest / Certificat de conformité)
• Inspection certificate (for vehicles over 4 years old)
• Key handover protocol

We offer flexibility depending on your process, simply specify it in your booking.

At minimum:

• Vehicle model
• License plate number

You can update these details until 15:00 the day before pickup (e.g., swapping vehicles or correcting info).

Please check your tracking link first. If there’s still an issue, contact our dispatch team to confirm the driver’s ETA or mission status.

Our live GPS updates every few seconds, but minor delays may occur. For precise updates, use the Customer Portal dashboard.

Please refresh the page or reopen the link. If the issue persists, contact support live tracking relies on network coverage and may briefly pause in low-signal areas.

If you can’t access your account, request a new login link. It will be automatically sent to your registered email address.Simply click the link in your inbox to reconnect securely.If you haven’t received the email within a few minutes, please check your spam folder or contact support@mobvious.me for assistance.

Changes are free until 15:00 the day before pickup. After that, a 100% cancellation fee may apply if drivers have already been dispatched. We aim to remain flexible whenever possible.

Yes. We provide tiered pricing and discounts based on:

• Monthly transport volume
• Geographic clustering
• Flexible lead times

Contact your Account Manager for a tailored offer.

How is pricing calculated?
Pricing depends on:

• Distance between pickup and delivery
• Required transport type (on-wheels or trailer)
• Optional services (refueling, cleaning, express delivery)

You will always receive a clear all-inclusive quote before confirmation.

Yes. Individuals can use Mobvious for:

• Personal relocations
• Buying or selling cars remotely
• Technical inspections or control visits

You’ll receive the same professional logistics and live tracking as our business clients.

Absolutely. We offer premium vehicle transport with:

• Vetted, experienced drivers
• White-glove handling and photo documentation
• Optional trailer transport and security protocols

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Yes. We support B2C last-mile deliveries on behalf of dealerships, leasing providers, or mobility platforms. Drivers can handle:

• ID verification
• Delivery documentation
• Car walkthroughs and app setup

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Mobvious operates nationwide across Belgium and on selected cross-border routes in the Netherlands, Luxembourg, Germany, and France.For special routes, contact us to confirm feasibility.

We document vehicle condition before and after each mission with photos.
 If damage occurs, our claims process is transparent and typically resolved within 72 hours.

Yes. All Mobvious missions include comprehensive insurance covering damage, theft, and incidents from pickup to drop-off.

Yes. Our team can optimize routes, schedule recurring pickups, and assign preferred drivers for maximum efficiency. Share your fleet availability, and we’ll plan around it.

Yes, provided prior authorization is given. Drivers can collect and return documents or plates, with photo confirmation uploaded to your Customer Portal.

Yes. We regularly handle missions for:

• Technical control (TÜV, Contrôle Technique, APK)
• Vehicle registration (DIV, RDW, ANTS)
• Emissions or environmental checks

You can either let Mobvious book the appointment (service fee applies) or provide your own confirmed time slot.

Mobvious works with a vetted network of professional subcontractors and freelancers who undergo:

• Background and license checks
• Driver training
• Ongoing performance reviews